Very poor service Auto & General for a client who has been with them for more than 15 years

The only reason they get one star is because I am forced to give the star. I logged a vehicle accident claim on the 13th of February 2022. Absolutely no communication between claims advisor (Tyrell Peters) and myself. I call into A&G, and get kept waiting. I asked to speak to his manager Mr Baba, I sent him an email, still waiting for a reply a week later. Even after speaking to the manager and resending the email. I attempted to change the panelbeater as I was not happy with the one appointed. Its 3 weeks later and still not solution. I have been an A&G client for more than 15 years.