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Shaun T
1 reviews | Active since Jun 2014
31 Aug 2022, 11:43
Very poor service!!
Submitted numerous "Call Backs" over past few days, and nobody has called. Then submitted a claim this morning at around 08h00 due to a burst pipe in my roof leaking water everywhere. It's now 11h40 and nobody has bothered to contact me on the claim. I am for some reason unable to get through to any of the numbers on the website, so my wife called them. She was told that it will take 24-48 hours for someone to respond. She told them it is an emergency and someone must call me immediately. They said someone will call by end of the day.
There is no chat facility on their website, and no other way to contact them!!!
Terrible service lately from A&G!!!
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
31 Aug 2022, 11:50Good day Shaun ,
We are very sorry to hear about your service experience .
Your request has been referred to our relevant team and they will be in contact with you .
Kind Regards
The Auto & General Team
We are very sorry to hear about your service experience .
Your request has been referred to our relevant team and they will be in contact with you .
Kind Regards
The Auto & General Team
Auto & General's reply31 Aug 2022, 11:50
Official
Good day Shaun ,
We are very sorry to hear about your service experience .
Your request has been referred to our relevant team and they will be in contact with you .
Kind Regards
The Auto & General Team
We are very sorry to hear about your service experience .
Your request has been referred to our relevant team and they will be in contact with you .
Kind Regards
The Auto & General Team
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Shaun T's updateReviewer Update
31 Aug 2022, 13:41Got a reply from A&G at 11h50 on HelloPeter stating that the relevant team will be in contact with me. It's now 13h40, and still nothing. I guess that means we are without water until A&G decide to get their act together ......
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Shaun T's update31 Aug 2022, 13:41
Reviewer Update
Got a reply from A&G at 11h50 on HelloPeter stating that the relevant team will be in contact with me. It's now 13h40, and still nothing. I guess that means we are without water until A&G decide to get their act together ......
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Shaun T's updateReviewer Update
31 Aug 2022, 16:17Now, A&G has just cancelled my claim without anyone phoning me or for any reason. Also no reason at all!!!!! I am now beyond livid!!!
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Shaun T's update31 Aug 2022, 16:17
Reviewer Update
Now, A&G has just cancelled my claim without anyone phoning me or for any reason. Also no reason at all!!!!! I am now beyond livid!!!
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Shaun T's updateReviewer Update
31 Aug 2022, 16:22Eventually get through to A&G, and they say someone will only get back to me on 2 September!!!! Seriously???!!!
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Shaun T's update31 Aug 2022, 16:22
Reviewer Update
Eventually get through to A&G, and they say someone will only get back to me on 2 September!!!! Seriously???!!!