TN
THEMBILE N
1 reviews | Active since Oct 2014
31 Oct 2025, 13:26
Very poor communication and customer service
A very poor customer service I've received from this insurance. Today ( 31.10.2025) went to collect my car from the panelbeater, it was in for repairs for the past 3 weeks only to find out not all the damages I've claimed for and been authorized by the same insurance where done. I was told by the panelbeater the insurance cancelled some other damages claim and I was not even informed by the insurance or the panelbeater just imagine.
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Auto & General's replyOfficial
31 Oct 2025, 13:33Good day Thembile,
We acknowledge your complaint, and it has been escalated to the relevant department.
Our team will be in touch with you.
Kind Regards,
The Auto & General Team.
We acknowledge your complaint, and it has been escalated to the relevant department.
Our team will be in touch with you.
Kind Regards,
The Auto & General Team.
Auto & General's reply31 Oct 2025, 13:33
Official
Good day Thembile,
We acknowledge your complaint, and it has been escalated to the relevant department.
Our team will be in touch with you.
Kind Regards,
The Auto & General Team.
We acknowledge your complaint, and it has been escalated to the relevant department.
Our team will be in touch with you.
Kind Regards,
The Auto & General Team.