AS
Amanda Sibiya-Themba

1 reviews | Active since Dec 2017

06 Nov 2024, 14:27

Very Poor client service

Very negligent insurance, first for the money… no sense of customer service and if I hadn’t had this claim I would have never known… everyone has moved on and I am still back a fourth with the panels beater… all of them can escalate and send emails to each other willy nilly but cannot call you as the client, no one has called back since I first logged my complaint… and I’m on my own chasing the panel beater…

Rather go with a other insurer

0
Replies (1)
Auto & General
Auto & General's reply06 Nov 2024, 14:34
Official
Hi Amanda 

We acknowledge the receipt of your complaint.

We have escalated the matter to the relevant department.

Kind regards,

The Auto & General Team