Hellopeter
Share Your Experience
JP
Jashwin P

1 reviews | Active since Feb 2012

14 Feb 2024, 13:24

Very poor after sales service

Can never get through to the call centre for vaps services. Wait almost 20 minutes per try. If you do get through then there is always a new requirement for a claim. No escalation process. On the sales side they answer within a minute but can't deliver after the sale. Promise on email to get back after 24 hours. One can wait months without a response

0
Replies (6)
Auto & General
Auto & General's reply14 Feb 2024, 13:26
Official
Good day Jashwin, 

Thank you for contacting us.

We are sorry for the service you have received and will ask the relevant department to contact you.

Regards, 
The Auto & General Team
JP
Jashwin P's update14 Feb 2024, 14:05
Reviewer Update
They probably won't respond. All the automated respo ses say will respond in 24 hours but have never received a response

Auto & General
Auto & General's reply14 Feb 2024, 14:07
Official
Good day Jahwin, 

We have escalated your complaint to the claims manager to assist.

Regards, 
The Auto & General Team
JP
Jashwin P's update15 Feb 2024, 09:36
Reviewer Update
As expected can't get through to anyone and no feedback from anyone at Vaps
Auto & General
Auto & General's reply15 Feb 2024, 09:42
Official
Good day Jashwin, 

Thank you for contacting us.

Are you needing to register a new claim or are you waiting on feedback for an existing claim?

Regards, 
The Auto & General Team
Auto & General
Auto & General's reply15 Feb 2024, 09:54
Official
Thank you Jashwin, we will arrange for you to receive call with feedback.

Regards, 
The Auto & General Team