Very Pathetic Customer Service

I have an insurance with Auto & General, and reported a dispute on the 3rd party claim on mid February this year (2024)and the reference number is ***5. I am only getting a notification that my issue will be attended within 2 working days. However, this has not happened, after several attempts to reach out to this insurance.

I even wrote a formal complain to the complaints department , but still there is no response.

I have been issued with a legal letter of demand by insurance of the driver who was involved in an accident with me and I’m fighting this battle/dispute alone , since Auto & General decided not to respond.

I know I have options to leave this *********** insurance, but they need to resolve the outstanding issues , as the accidents happened while I’m with them.