Very Disgusted Client

We took out a policy with Auto and General in November of last year. The day the policy was active and the same day my wife took possession of her car a person drove into her causing the car to be written off. After the paper work was filled on the Monday, it took them 7 months to complete the claim and write off. We purchased gap cover with A & G together with the policy. All the information should have been given to the finance company by them, however this is not the case. Now we have an outstanding amount at the finance house and A & G doesn't pay the from the gap cover. The don't reply to emails and when I phone I get sent from pillar to post. Can some one help??? their call me button on the internet doesn't work.