Very disappointed with Auto & General

Utterly disappointed with this company. We have been loyal clients of A&G for quite some time and this is the worst communication (or lack thereof) that I have ever experienced from any company. From logging claims to regular customer queries, their communication sucks. Apart from that, the policy has been cancelled by them for two claims that we submitted: 1. logged but accidentally put in the incorrect dates and we cancelled that claim. 2. put in claim for the same item and this time the correct dates. Fast forward one month after and I get an email that the policy has been cancelled due to dishonesty? I get that there might have been instances of ***** elsewhere but for loyal clients and not even hearing or asking for an explanation does not sit right with me. That is very disappointing. If a consultant/agent maybe called and got behind the actual story or problem it could have solved but no, they rather cancel everything without even hearing our side. I will definitely be switching from insurance as this leaves an utterly bad taste in my mouth.