Very disappointed in their service and communication.

I had a warranty on my car with them for close to 2 years. After this time my car was giving me trouble with parts that was covered under the warranty policy. Auto & General was informed about everything and they took a lot of time to respond where I had to call them for feedback, otherwise I would not know what was going on with the claim. They kept asking for things that were already sent to them by workshop. My car was in workshop for over a month because of their slow responses. After all the effort, they declined saying there was an oil leak. According to workshop, there was oil sweat caused by the problem that I was claiming for. In the end, they did not do anything and simply declined. I decided to cancel my warranty and a staff member called me afterwards. While discussing everything with this person, I got busy on my side and asked him to call me back in an hour. Till this day, I have not heard anything from them.

As a car sales executive, I do not recommend this company to anyone. I do not want my customers to experience the same as I did, be it warranty or insurance.