Very disappointed first time claimer claim no:***

This complaint is regarding the disappointing service experience with this insurance company. I have been dealing with an agent by the name of Chanel Bester. I have been with this insurance company for 7 years and this is the first time I've claimed, I have been getting the runaround with the payment of what should be personal content. I have expressed to Chanel numerous times regarding my personal property but she decided which of the claimable items are personal and not personal which I disagree with. Why would I lodge a claim if it is not my personal property. I feel like my claim is being handled very unfairly and I am very disappointed with the service received thus far through this traumatic experience and they claim service reliability.