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Ahmed H

1 reviews | Active since Jun 2021

22 Aug 2024, 12:57

Very disappointed

A letter I received because I claimed after 11 months. I have camera footage of other stuff ****** from my property which I haven't claimed for for the same reason. What nonsense is this

In our daily operations we dedicate a substantial amount of focus to making sure that each and every one of our customers is treated fairly at all times and on all levels. After recently investigating your policy ***, we have been left with no choice but to inform you that the risk associated with your insurance profile no longer allows us to grant you cover. We are therefore cancelling your cover and contract immediately with effect 31 August 2024 due to unfavorable claims history. Note that future reinstatement of your policy has been prohibited. You will also not be allowed to insure with any other company in or affiliated to the TIH group.

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Replies (14)
Auto & General
Auto & General's reply22 Aug 2024, 13:05
Official
Hi Ahmed,

Thank you for contacting us. However, we note that your matter has been reviewed by our Internal Dispute department and they have provided you with feedback.

Kind Regards,
The Auto & General Team
AH
Ahmed H's update22 Aug 2024, 13:15
Reviewer Update
Your slogan of never not there is deceiving. Auto and general is never there
AH
Ahmed H's update22 Aug 2024, 13:16
Reviewer Update
That's the feed what what exactly is the reason for canceling? What risk are you talking about
AH
Ahmed H's update22 Aug 2024, 13:18
Reviewer Update
Why can't anyone give me a proper explanation of the risks
AH
Ahmed H's update22 Aug 2024, 14:48
Reviewer Update
I want a proper explanation as to why my policy was canceled because that's really not fair since I will not b able to get a policy anywhere else because YOU canceled my policy. If you cannot accommodate me please ask me to cancel the policy and I will
Auto & General
Auto & General's reply22 Aug 2024, 14:58
Official
We'll request the team to contact you again.

Kind Regards,
The Auto & General Team
AH
Ahmed H's update22 Aug 2024, 16:29
Reviewer Update
No problem will be waiting
AH
Ahmed H's update22 Aug 2024, 16:45
Reviewer Update
What a joke. You people call and tell me yourl reserve the right to cancel a policy that's why yourl did. That does not give me a reason as to why it was canceled. I want my policy reinstated and I will cancel it myself.
AH
Ahmed H's update22 Aug 2024, 16:55
Reviewer Update
Why offer a cover that if someone claims you guys then want to cancel? I want a letter stating the exact reason my policy was canceled so I can forward to future insurance companies.
AH
Ahmed H's update22 Aug 2024, 16:59
Reviewer Update
I do not need cover from you guys or any of your affiliates but don't cancel my cover because I lost stuff which I claimed for and now you make it difficult to get cover anywhere else that's ***ardness. Flag my name on your groups I don't need your cover but I will cancel my policy
Auto & General
Auto & General's reply22 Aug 2024, 19:00
Official
Hi Ahmed, 

We do apologize for the inconvenience.

Kind Regards,
The Auto & General Team


AH
Ahmed H's update23 Aug 2024, 07:26
Reviewer Update
Can I please have a letter stating exactly why was my policy canceled and what are the risks involved. Also can you please state on the letter that you have canceled my policy because I claimed something small which you people cover but because I claimed in less than a year and yourl haven't made a profit from me yourl decided to cancel my policy.
AH
Ahmed H's update23 Aug 2024, 07:31
Reviewer Update
Also I have paid all my premiums I have not **** I experienced a loss I have went to the police station, I have done everything accordingly but you cancel my policy. I am asking politely to either give me a proper letter explaining exactly why it was canceled or you allow me to cancel my policy. I can't see why I must now suffer without insurance because I claimed fir something which you guys cover I mean come on will you give someone cover if previous insurances canceled.? This is totally unfair.
AH
Ahmed H's update23 Aug 2024, 07:49
Reviewer Update
  • I have also had 4 incidents this year where I have camera footage as proof but because I knew it was my fault for leaving items outside I have not bothered claiming please allow me to show u. On the
  • 29/03/24
  • 18/04/24
  • 08/04/24
  • 08/05/24
  • 02/06/24
The above 4 dates I have had 2 bicycles a battery operated go kart and an outdoor ottoman and braai stand ****** and I can share videos with you of it been taken from my yard but as I knew it was my fault for leaving it outside and my house is small so I could nit do anything. Unfortunately my camera that I had in my backyard was ripped out on the last incident on 02/06/24 and I could not replace it.