Very disappointed at auto and general false promises and poor service

I’m extremely disappointed with my experience with Auto & General. When I took out a service insurance package, the sales agent clearly promised that the policy would cover a major service as my first service on my vehicle. Based on this assurance, I went ahead and purchased the policy.

However, when the time came to claim for the major service, the company refused to pay, saying it wasn’t covered. When I explained that the agent had told me otherwise, they said they would “locate the call recording” to verify what was promised. It’s now been weeks, and despite my follow-ups, no one has gotten back to me or provided any update.

This experience feels misleading and unprofessional. I trusted Auto & General based on what their agent said, but now I’m left out of pocket and with no accountability from the company. I would not recommend taking out a service insurance policy with them unless everything is confirmed in writing.