Very Disappointed

I Contacted the Comapany 3 times and spoke to 3 different agents who all Promised to call me back as what I wanted was not done by their department..Haven't they heard of something called call Transfer or forwarding NO!!! It's now a week and waiting for a call from Auto & general insurance so I can get help or get rejected as this Companies always do because this and that is not Covered, But when it comes to taking R1200 from my account for the warranty I have with them they are never late, whats surprising is also the fact that when I try to use their app it also rejected me saying my details do not mach any of their records then who has been taking my Money all along