Very bad services when submitting a claim

I have submitted a claim for a gate motor on the app early this morning. On the app it states that after a claim is submitted, the client will be contacted within 2 hours. This never happened. I phoned after 2 this afternoon and was told that I would be contacted on 1 March. After asking to speak to a supervisor, I was promised that an assessor would contact me before close óf business today. Still no reply. This is a terrible insurance company.