Very bad service, I will newer recommend or do business with Auto and General again

Most frustrating and annoying experience from Auto & General Business Insurance! To date, almost 2 months later, I am not sure if the claim is even finalised. Several phone calls from my side were answered with promises of "tomorrows" that never came, emails that were either not answered or rep**** with the same "the claim is at the final stage of administration, you will be contacted upon completion". I must add that it took 2 weeks plus before I received an email stating they have "reached the final stage of the claim", and then it took another 2 weeks and a total of 3 emails confirming the final stage before I received a telephonically cofirmation on 10 October 2025 that the vehicle is a write off and payment will be made within 5 to 7 working days together with refund on premium that they collected during the lengthy process. Today, 28 October 2025, more than 2 weeks have passed, and I have still not received a cent! Who knows what has happened with my claim...?