SS
Shela S

1 reviews | Active since Dec 2023

07 Dec 2023, 17:38

Very Bad Service

I had an insurance with Auto & General for my home contents since December 2020. I added my car in November 2022. I had problems with Auto & General since November 2022. I voiced my problems to Auto & General. I said to them if they solve my problems, I will move all my insurance somewhere else. I canceled all my policy in October 2023. Auto & General deducted R202 from my bank on the 1st of November 2023. I phoned them and I asked to cancel my policy because I don't want anything to do with them. Auto & General deducted another R202 on the 1st of December 2023. I don't want your policy anymore and I got a better offer for my car insurance from another company. How can you keep on deducting money when my policy in inactive?

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Replies (1)
Auto & General
Auto & General's reply07 Dec 2023, 17:44
Official
 
Good day  Shela. 

We are disappointed to hear about your service experience. Kindly provide us with the ID/policy number and contact number so that we can get the correct team to be in contact with you. 

Kind regards, 

The Auto & General team