Very Bad Service

I'm claiming against your client on Third party and I've sent the documents on the 3rd Feb 2015. Only 2/3 weeks later (23rd Feb) when I called to make a follow up, I was told another document was missing on what I have sent. Again, only on the 3rd March when I called for a follow up, that's when I was sent the offer and that was after I was told that it was rejected and therefore the claim is closed. I was sent an offer and I signed and returned it. Again 2 weeks later when I called to make a follow up, I was told that I signed a wrong offer. <br> <br> I have in several times called the person who was handling the issue and whenever she's busy, she never returns my calls. Again, the worst case, she never bothered to call me to inform me that another document was missing, to inform me that I signed the incorrect offer, etc. The person who is giving me all this bad service is Portia Xelisilo. I'm not happy with how she's handling the entire issue. She sounds like she's doing me a favour by assisting me.<br> <br> Kwena Ramoroka