DF
Dawie F

1 reviews | Active since Jul 2015

27 Jul 2015, 08:08

Very bad service

Usually the service I get from Auto & General is very good or so I thought.. As Auto & General helped me recover my car after I was hijacked in February. Now the thing is Rodney who helped me with it said he will handle everything from the DataDot to police clearance I should not worry about a thing. Now it went to the panelbeaters and got it back in April and everything seemed fine up until I needed to renew my car license.<br> When I went to the Post Office to renew my car license with a shock the person who was helping me said that he cannot help me as the car is ******! I phoned Auto & General immediately and told them what happened and they said someone will phone me back. Someone did phone me back and he said no everything was done and he is sitting with the DataDot papers in front of him, I then asked him to send it to me and surprise surprise I am still waiting for it.<br> The problem with this is what if I was pulled over in a roadblock and they picked up the car as ****** I would have been arrested!! Now the guy says that I need to go to the licensing department with the papers and sort it out.Auto & General should sort it out not me as Rodney promised me he will.VERY BAD SERVICE

0
Replies (1)
Auto & General
Auto & General's reply27 Jul 2015, 09:46
Official
Hello dfourie01,

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the relevant Team Manager's to urgently address the matter.

We understand and acknowledge the frustration and assure you we are looking into the matter and feedback will be provided shortly.

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,

The Auto & General Team