SN
Susan N
1 reviews | Active since Jun 2019
03 Jun 2019, 14:00
Very bad customer service
I held them in high esteem, entrusted my life to them only to be let down at my worst time of need. Bad service frm Roadside Assist till the end. Reps with an attitude & no follow-up. The entire system needs to be overhauled - reps working in silos; keep passing the buck - no clue what service is abt. Siii
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Replies (2)
Auto & General's replyOfficial
03 Jun 2019, 14:32We acknowledge receipt of your complaint.
We are so sorry to hear about your experience, we are giving urgent attention to your concerns and will provided you with feedback on the outcome of our findings soonest.
Kind Regards,
The Auto & General Team.
We are so sorry to hear about your experience, we are giving urgent attention to your concerns and will provided you with feedback on the outcome of our findings soonest.
Kind Regards,
The Auto & General Team.
Auto & General's reply03 Jun 2019, 14:32
Official
We acknowledge receipt of your complaint.
We are so sorry to hear about your experience, we are giving urgent attention to your concerns and will provided you with feedback on the outcome of our findings soonest.
Kind Regards,
The Auto & General Team.
We are so sorry to hear about your experience, we are giving urgent attention to your concerns and will provided you with feedback on the outcome of our findings soonest.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
07 Jun 2019, 10:44Update:
As discussed with our Customer Relation Specialist, we are pleased that you have your vehicle back. We also confirm that we have discussed and addressed the service failures on an internal basis and sincerely apologise for the unnecessary frustration and inconvenience this has caused.
As agreed, you will contact us back if you need further assistance.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we are pleased that you have your vehicle back. We also confirm that we have discussed and addressed the service failures on an internal basis and sincerely apologise for the unnecessary frustration and inconvenience this has caused.
As agreed, you will contact us back if you need further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's reply07 Jun 2019, 10:44
Official
Update:
As discussed with our Customer Relation Specialist, we are pleased that you have your vehicle back. We also confirm that we have discussed and addressed the service failures on an internal basis and sincerely apologise for the unnecessary frustration and inconvenience this has caused.
As agreed, you will contact us back if you need further assistance.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we are pleased that you have your vehicle back. We also confirm that we have discussed and addressed the service failures on an internal basis and sincerely apologise for the unnecessary frustration and inconvenience this has caused.
As agreed, you will contact us back if you need further assistance.
Kind Regards,
The Auto & General Team.