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Marnus S

1 reviews | Active since Jul 2018

20 Aug 2018, 14:19

Very BAD BAD service

I am insured with auto and general for a while now.First the came and picked my car up about 2 weeks ago.I have to phone someone a few times to ask what is going on with my car as it is just a bend steering arm.After I got threw to someone they told me my car was took to a repair shop far from where I live.They drove my car threw a close by city 80km past to be exact to repair the car.Till date no.one has contacted me in conection with my car.This is really bad service and ill be moving my insurance and will post this on social media aswell as telling everyone I know.

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Replies (4)
Auto & General
Auto & General's reply20 Aug 2018, 14:27
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply20 Aug 2018, 15:12
Official

Update:

As discussed with our Customer Relation Specialist, we want to assure you that feedback to our customers during the event of any claim is critical. We will therefore investigate your concerns raised that you did not receive feedback during the claims process and we will address any/all service failures on an internal basis.

With reference to the Body repairer, as requested the repairer was changed to a repairer that is closer to you. You will be contacted shortly to discuss the way going forward regarding the repairs.

We apologise for the frustration this has caused and invite you to contact our Customer Relation Specialist if you require further assistance.

Kind Regards,
The Auto & General Team.

MS
Marnus S's update28 Aug 2018, 12:47
Reviewer Update
So I just got of the phone with the repair guy and his words to me was "do you know we are using used car parts to repair your car?".He said the assessor recomended that he uses used parts to fix the car.How is that possible.It has almost been 21days since they came and picked up my car and the repair guy said the parts will only be arriving next week Monday so ill only get my car next week Wednesday or Thursday.The repair guy told me aswell that it was just a upper and lower sterreering arm that eeds to be replaced.Is this how Auto and General fixes peoples car by using used car parts.This is by far the worst service I ever recieved in my life from a company and ill let this story go viral.
Auto & General
Auto & General's reply28 Aug 2018, 14:06
Official

W

Update:

We confirm that our Customer Relation Specialist has been in contact with you as well as the assessor.

Your concern pertaining to part has been discussed in detail. We have agreed to speak to the repairer in order to clarify any concerns that you might have and again invite you to contact our Customer Relation Specialist if you require assistance.

Kind Regards,
The Auto & General Team.