Very bad

Good evening I have sent you the 07:05:2021 a message about auto and general then they did not fix my geyser that guy came here the one they sent he works for Dus he came here and he looked at it and he told me tht I must give him R2000 so I told him I don't pay him and the geyser cost R3000he was on his phone the whole then he left and the women who he works for she spoke to me and she said she was going to phone me to tell me what auto and general said to her then she never did phone me back uptil this day so auto and general I had to phone to phone them i phoned 7times I have been hanging on so long waiting for the man to speak to me so he never did when the lady called me she said there was going to come a man a plumber he was going to come look at my pipes this guy phoned me Saturday then he said he was going to come Monday and I said tht was to late then he put the phone off in my ear uptil today I got a message earlier one tht he has been appointed saying he will contact me tommorow... So I wanna know what must I do bwxoz I bought some ceiling from the money they gave me and tht was not enough because my walls need to be paint now my geyser I can't shower or wash since May month and there is a sound from the geyser and it is dirty and running slowly... Thank you