LK
Lollie K

1 reviews | Active since Apr 2021

07 Apr 2021, 10:57

Verbally abusive consultants.

By far the worst companie I have ever delt with. Involved in a accident with one of their clients, that I dont just need to heal from the reckless driving from the client (who by fault of the insurance companie is now being ********y investigated for reckless indagerment due to he believed the matter was handled and that auto and general paid out therefore his lie to Detective that made the detective want to peruse the case) and me the victim who has two dislocated ahoulders broken ribs, broken collerboan due to being resuscitated not to mention the mental damage after seeimg the vechil right before it smashed and drove over my passenger side, now claiming no video eveidance they refuse to help amd another call recieved today stating that we have no witnesses so they do not have to pay out. The constant verbal abuse from the consultants the accusation from the consultants now leaving me with more damage and my husband being so distraught by how people can be so degrading and insulting to protect their money not caring about their client who trusted them to handle situations the correct way and not one that can hurt him even more they failed so be very careful with this insurance company they do not protect their clients they protect themself no matter who els gets damaged in the prosses.

0
Replies (2)
Auto & General
Auto & General's reply07 Apr 2021, 11:52
Official
Hi Lollie,

We would like to look into your matter.

Please send us a private message with our client's policy or ID number.

Kind Regards,
The Auto& General Team
LK
Lollie K's update15 Apr 2021, 22:54
Reviewer Update
Still nothing done. Waiting for email address and the voice recordings but as the detective states the 20th of April he and I will sit down and in the docet you will also find a summons. Thank you for your colnsultant who did call she gave another stamen that your client claimed happens does not match the one at police. I also informed him that your consultant says police don't matter they must do their duty only reason your client got charged is because he believed you settled and so he told that to the detective only to find by us you never did but aorentoy his bakkie is paid out already. Hope you know he is charged with reckless indargement as his speed alone made me flatline thank God the paramedic was there to save my life he atleast cared and was more human than Auto and General.