Vehicle claim

Good day,

I am writing to express my concern regarding the status of my claim submitted with Auto & General on 8 December 2025. The damage to the vehicle was assessed and handed back to the consultant on 10 December 2025. However, since then, the only update I have received is that the claim is currently with a senior consultant for validation, and they are doing administrative work.

It has been almost a month without any proper feedback or communication. I would like to understand what a senior consultant's role entails and how long it typically takes for a claim that has already been assessed to be validated by a senior consultant.

This lack of communication and delay is quite unprofessional, and I am disappointed that I have not received a call or any further updates from Auto & General since submitting my claim.

Please provide me with a clear update on the status of my claim and an estimated timeframe for resolution.

Thank you.