1 reviews | Active since Jul 2016
Useless! No service!
<p>Very disappointed with VAP insurance. Agent helped me with submitting a claim for today at 12:00. Called again this morning, while in conversation the agent told me she will send me the updated policy send on 1 May 2016 (NEVER RECEIVED). Suddenly my excess is R4400-00 - according to my contract the amount is R400-00 excess! Why did I pay so much money, send previous emails (20 August <strong>2015 and until today received no assistance</strong>).</p> <p>Why must I pay pay pay, they are eager to get my money monthly BUT when it comes to service delivery there are non, does it exist?</p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are very pleased that the claim was discussed and registered for you and that the difference of the two policies were also explained to you.
We are pleased that this matter has been resolved to your satifaction and we invite you to contact our Customer Relation Specialist should you require further assistance.
Enjoy the rest of your day.
Kind regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we are very pleased that the claim was discussed and registered for you and that the difference of the two policies were also explained to you.
We are pleased that this matter has been resolved to your satifaction and we invite you to contact our Customer Relation Specialist should you require further assistance.
Enjoy the rest of your day.
Kind regards,
The Auto and General Team.
Nadia assisted me yesterday, arrange appointment with panel beater. Excellent service received, thank you once again Nadia. APPRECIATE !!!
Nadia assisted me yesterday, arrange appointment with panel beater. Excellent service received, thank you once again Nadia. APPRECIATE !!!