USELESS INSURER

I have been trying since Monday to get hold of Auto and General regarding a risk to my insurance. The call goes to an automated system that doesn't go anywhere. I managed to get hold of someone after 17:00 yesterday, who listened to my issue, promised to consult their legal department and come back to me today - as at 11:30 today I've heard nothing. Furthermore, to date (19.02 @ 11::30) I have sent 29 messages to their policy service mail. No one bothers coming back. If you have insurance you need them when you have a problem. Being uncountable and not returning mails is unacceptable. I will be taking my business elsewhere as soon as I have had chance to call for quotes. Auto and General are USELESS.