Useless Auto and General Tyre Insurance

On Wednesday (27 Dec 2023) I logged a claim regarding my tyre and I was referred to Tiger Wheel and tyres for assessment. I went for tyre assessment on the same day and the claim (pictures) was sent to Auto and General.

On Thursday morning, I received email from Auto and General requesting me to do self assessment for the tyre which I did and I asked for clarity if whatever that was sent by Tiger Wheel and tyres was not sufficient, I never received respond from them. I submitted pictures via their WhatsApp line that was provided (it was rejected by email due to size) and I never received any feedback. I sent follow up text message via WhatsApp and I received rude respond from Auto and General insurance.

The whole big company that deduct debit order a day before agreed date but cannot assist with a claim of one tyre. I regret waste my time and money for the whole 13 months with zero claim but this is the treatment I am getting.

So what kind of service should I expect from the main insurance? This is just a ****. Goodbye Auto and General, I regret choosing you for the past 13 months for this poor customer care service.

On top of that, they gave me number to call them for follow up, it is my responsibility to call and get updates? What kind of service is it? I wasted my petrol when I was going to Tiger Wheel and tyres assessment (seems to be useless) and I have to use my airtime to call them for feedback.

Poor customer service Auto and General insurance, I am supper disappointed by this. So frustrating.