Urgent Grievance – Unjustified Delays & Disputed Cover on Pre‑Owned Warranty

Urgent Grievance – Unjustified Delays & Disputed Cover on Pre‑Owned Warranty 🚨 To Auto & General Claims Department (Better Drive 2 Team)

I’m formally publishing this public complaint due to your continued systemic failure in handling my mechanical breakdown claim, leaving my vehicle immobile for over 10 weeks. This isn’t just poor service—it’s unfair, non-transparent, and potentially ********.

🔍 What Went Wrong Issue Impact 1. No Response to Initial Complaint I lodged a grievance weeks ago—no reply, no update. Meanwhile, your processes continue to stall. 2. Escalated to Consumer Bodies, Still No Resolution I’ve escalated to both the National Consumer Commission and the National Financial Ombud Scheme—still no meaningful progress from your end. 3. Escalation to Legal Counsel Looming Unless resolved swiftly, legal action is next. Public accountability is imminent. 4. Unexplained Part Coverage Limit Verbally informed that only the “most expensive part” would be covered—capped at R3,000—with zero written justification. That’s blatantly misleading. 5. Odometer Exclusion Used Unfairly My vehicle exceeds the 160,000 km policy cap (at 209,435 km), but I wasn’t notified beforehand. Retroactive denial violates fairness and your Section 49 obligations. 6. CPA Breach – Lack of Transparency & Delays No written updates, vague verbal responses only—violates Sections 41, 49, 54 of the CPA. And yes, I count >10 weeks as an unreasonable delay. 7. Component Disputes Current denial of claim on: Clutch slave kit – direct mechanical failure

Rear main seal – not just “wear and tear”

Suspension joints – unsafe, clear mechanical failure

🟢 What I Demand – No More Circular Delays Full settlement of all legitimately covered parts under Better Drive 2.

Written policy-based rationale for any exclusions/limits.

Compensation for inconvenience, loss of transport, and alternative travel costs.

Prompt written acknowledgement & milestone timeline—no later than 5 business days from today.

🚨 Public Accountability Notice This is a public post. I've escalated to consumer bodies. If I don't receive clear, written resolution by 25 July 2025, the next steps will include:

Formal legal proceedings

Public awareness campaign

And yes, full transparency of your inadequate processes

Final Takeaway: Your policy exists to cover breakdowns. I’ve comp**** with all requirements. It’s your turn to uphold your end—swiftly, transparently, and fairly. To Auto & General Claims Department (Better Drive 2 Team)

I’m formally publishing this public complaint due to your continued systemic failure in handling my mechanical breakdown claim, leaving my vehicle immobile for over 10 weeks. This isn’t just poor service—it’s unfair, non-transparent, and potentially ********.

🔍 What Went Wrong Issue Impact 1. No Response to Initial Complaint I lodged a grievance weeks ago—no reply, no update. Meanwhile, your processes continue to stall. 2. Escalated to Consumer Bodies, Still No Resolution I’ve escalated to both the National Consumer Commission and the National Financial Ombud Scheme—still no meaningful progress from your end. 3. Escalation to Legal Counsel Looming Unless resolved swiftly, legal action is next. Public accountability is imminent. 4. Unexplained Part Coverage Limit Verbally informed that only the “most expensive part” would be covered—capped at R3,000—with zero written justification. That’s blatantly misleading. 5. Odometer Exclusion Used Unfairly My vehicle exceeds the 160,000 km policy cap (at 209,435 km), but I wasn’t notified beforehand. Retroactive denial violates fairness and your Section 49 obligations. 6. CPA Breach – Lack of Transparency & Delays No written updates, vague verbal responses only—violates Sections 41, 49, 54 of the CPA. And yes, I count >10 weeks as an unreasonable delay. 7. Component Disputes Current denial of claim on: Clutch slave kit – direct mechanical failure

Rear main seal – not just “wear and tear”

Suspension joints – unsafe, clear mechanical failure

🟢 What I Demand – No More Circular Delays Full settlement of all legitimately covered parts under Better Drive 2.

Written policy-based rationale for any exclusions/limits.

Compensation for inconvenience, loss of transport, and alternative travel costs.

Prompt written acknowledgement & milestone timeline—no later than 5 business days from today.

🚨 Public Accountability Notice This is a public post. I've escalated to consumer bodies. If I don't receive clear, written resolution by 25 July 2025, the next steps will include:

Formal legal proceedings

Public awareness campaign

And yes, full transparency of your inadequate processes

Final Takeaway: Your policy exists to cover breakdowns. I’ve comp**** with all requirements. It’s your turn to uphold your end—swiftly, transparently, and fairly.