Urgent Complaint Regarding Premature Debit and Resulting Penalty

Dear Auto & General Team,

I am writing to express my disappointment and concern regarding the recent debit from my bank account, which occurred before my salary date. As a new customer, I expected a more thoughtful and customer-centric approach, especially from a reputable insurer.

Debiting my account prematurely has resulted in an adverse mark on my banking profile and a penalty fee being charged to my account—both of which could have been easily avoided with better communication or consideration despite the public holidays. I am disappointed that no effort was made to contact me beforehand or to schedule the debit in line with a more logical date, as many other insurers in the industry do.

I trusted Auto & General to protect one of my valuable assets, yet I am already experiencing financial and reputational inconvenience due to this oversight. I believe that as a service provider, it is critical to not only safeguard our assets but also demonstrate awareness and care for your customers' financial well-being.

I would appreciate urgent feedback on how this will be resolved, and I kindly request reimbur*****t of the penalty fee incurred as a result of this transaction. I also urge you to review your debit practices going forward, especially for new clients.

Sincerely,