Upon lodging my vehicle claim with Auto and General a few days ago the process was seamless and I dealt with friendly knowledgeable staff

Upon lodging my vehicle claim with Auto and General a few days ago the process was seamless and I dealt with friendly knowledgeable staff. This process put me in good spirit but has however turned into a nightmare as authorization has to date not been sent through to the repairer. I am now constantly calling to follow up accordingly but without any joy or positive outcome. I thought it was too good to be true and regret putting in a good word praising Auto and General. The after claims capturing process sucks as we are now left in the dark with regards to whether and when authorization for repairs of the vehicle will happen.