AM
Amanda M

1 reviews | Active since Oct 2019

15 Sept 2025, 16:31

Updating and reviewing my policy was a breeze

Updating and reviewing my policy was a breeze with the assistance of Sashin Madurai and Aron ****son respectively, both of whom "understood the assignment" and made it as easy as possible for me. At one stage the call dropped and Sashin phoned me back faster than I could try and phone again. 10/10 for both of them!

0/10 for Hellopeter's Whatsapp line to try and leave this review for the gents via the links that they sent me. Seriously, when the bot doesn't even recognise the company name which is *pre-filled in by the bot itself*, then perhaps replace the Artificial (non)-Intelligence with a human being?

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Replies (1)
Auto & General
Auto & General's reply15 Sept 2025, 16:59
Official
Hi  Amanda,

Thank you for the glowing review! We're thrilled to hear that Sashin and Aron provided you with excellent service, making policy updates a breeze. Sashin going above and beyond to reconnect after a dropped call is fantastic! 

Sorry to hear about the issues with our WhatsApp review process - we'll pass on your feedback to improve it. 

Appreciate your kind words about our team!

Kind Regards,
The Auto & General Team