1 reviews | Active since Jun 2016
Update of Policy
<p>I am trying to update my Policy, because I got married and we moved.... so this means my particulars changed...</p> <p>I just want a cunsultant to phone me, so that the necessary updates can be made.... I e-mail this to Auto and General and without contacting me, they send me a revised policy that my premium has gone up with over R100.... although NO ONE contacted me to find out all the changes - Policy info wrong in any case.</p> <p> </p> <p>From there I send e-mails to try to get someone to phone me back so that the changes can be made.... I got ONE phone call, while I was busy in a meeting and could not answer. Got an e-mail immediately preceding this say that they have been trying to phone me without success.... Phoning ONE time is not without success, it is without trying!!!</p> <p> </p> <p>After this I still e-mailed trying to update my policy... STILL NO RESPONSE from Auto and General!!! This is very disappointing to me.</p> <p> </p> <p>What will the implications be of this???? </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, without success and we have left a message on your voice mail.
We are really sorry to hear about the frustration this is causing, we are confident that we will be able to resolve this matter very easily. We have requested that you are contact by our Customer Care department who will assist with you with your request.
We will also make sure to investigate the service failures and address it in an internal basis.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, without success and we have left a message on your voice mail.
We are really sorry to hear about the frustration this is causing, we are confident that we will be able to resolve this matter very easily. We have requested that you are contact by our Customer Care department who will assist with you with your request.
We will also make sure to investigate the service failures and address it in an internal basis.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Auto and General Team.
Good afternoon Joane,
I have left a message on your voice mail to call me back since i was unsuccessful to get hold of you. Also expect a call from our Customer Care department who will assist you with your request.
You are welcome to contact me back.
Regards,
Dorothy Smit
********** 429
Good afternoon Joane,
I have left a message on your voice mail to call me back since i was unsuccessful to get hold of you. Also expect a call from our Customer Care department who will assist you with your request.
You are welcome to contact me back.
Regards,
Dorothy Smit
********** 429
Update:
We confirm that this matter has been resolved to your satisfaction. Thank you for allowing us the opportunity to do so.
Kind regards,
The Auto & General Team.
Update:
We confirm that this matter has been resolved to your satisfaction. Thank you for allowing us the opportunity to do so.
Kind regards,
The Auto & General Team.