Unsatisfied client on the progress of a claim

I am really not satisfied with the assistance I've been receiving from the Stuff at Auto & General since I've registered my claim last week Sunday already, my claim was been handled by Chevonne who on Friday(09-12-2022)told me that my claim has been handed to another consultant by the name of Griel and that consultant was going to call me on Monday(12-122022) to give me feedback and a way forward with my claim, till today i haven't received any call from anyone and when i call the offices no one is helping me with my enquiry.