Unsatisfied client. Bad service. 0/10. Traumatic experience

Unfortunately we can't give them a Zero. So a 1 will do. Was involved in an accident 4 weeks ago it took them two weeks just to come and fetch the vehicle from me. After that I receive an automated response saying that I should contact the repairer for further assistance. I called the repairer they still have not received the vehicle. Two weeks later the Repairer still has not received my vehicle. No accountability nothing just a we will look into things and get back to you. Why does the towing company have the vehicle for two weeks. At this point I'm not sure if my vehicle is safe or in one piece. I am really disappointed do better Auto general.