Unsatisfactory services provided to my first claim in six years of being insured with auto and general

MOST TERRIBLE EXPERIENCE FROM CLAIMS PROCESSOR AND AUTO AND GENERAL ASSESSMENT CENTRE ON MY CLAIM. *** my vehicle was involved in a single vehicle accident, insurance was contacted immediately, who allocated a tow truck and requested for vehicle to be taken to the assessment centre. Vehicle was assessed and quoted for parts which are after market and not from the original producer chain store. First accident and claim the vehicle was involved in during the six years of being insured by auto and general. Car goes to the dealership of origin for its regular maintenance period even though vehicle is out of warranty. The bumper of the vehicle was damaged as well and I have requested for it to be replaced completely but the assessor says it's can be repaired but from my view I don't see how it's going to be repaired and look as if it were before the incident. Stone chip was on the windscreen as well but it developed into a crack on the windscreen due to impact, but there are two cracks on the windscreen and the assessor only speaks of the one which had a stone chip. Claims processor contacted me on the *** and was never heard off since that call, I've called in on numerous occasions to find out the outcome of my claim and what will be the results but majority off those calls resulted negatively as the consultants have to work accordingly. Claims processor did send an email today the *** @ 16:58pm with the quote again and most of what I've been asking for not inclusive. I did try calling the call centre but it was end of business day. My vehicle was towed last Friday *** from the assessment yard to the panel beater of my choice without acknowledgement, communication or consent from the owner. I totally understand I am 1 customer out of many but each one of us have impacted the growth of the organization by allowing auto and general to be the insurer of our vehicles so why aren't we looked at as the individuals to be treated as that first phone call with all the promises in order for us to join the auto and general team by making our monthly contributions towards our insurance even though we have not claimed in so many years since the first payment. Thank you