Unsafe towing, rude owner, bad service

My car had broken down and i requested a tow truck from the insurance. The response was fast and my car was towed to my house. While offloading my car the truck was made to be steady by putting a brick or two under the wheels so that it doesn't move. None the less it couldn't take it and it rolled over the bricks and crashed into my neighbors wall which was damaged. I called insurance to let them know about the accident and i was told that i have to deal with the tow people myself. My argument was that im Auto and Generals client and not the tow trucking company's client. Eventually i got a case number : Coosael. The owner of the trucking company Sebol Towing came to my complex and handled things well. The next day the wall was fixed by the trucking company. Now the owner of Sebol was dealing with our body corporate chairperson all this time and upon letting him know that the wall was incorrectly done he then started swearing at the Chair. The Chair eventually asked my husband (who is also part of the body corporate)to call him because he was now ducking and diving when he said he will come back to rectify this matter. This morning my husband called the Sebol owner and put him on loud speaker for me to listen in on the conversation. My husband identified himself to him and wanted to know his side of the story. The Sebol owner started swearing at my husband and telling him that we are all a bunch of idiots to allow a stupid man to chair on our body corporate.He asked my husband who he was using very strong language which i will not type. My husband tried to calm him down but the swearing kept coming at him and he (Sebol) was so rude and rudely ended the call. Now i will not be treated like this as a paying customer at Auto and General. This man was rude to everyone including as a customer. His truck was not safe to be towing my car to begin with.. why would it be stopped with a brick ? Clearly the driver was aware of the problem. Please deal with your partner and get back to me as your client. POLICY NUMBER ********** 06 By the way i dont understand why i was given a case number by Auto and General when no follow up was ever done on the progress. We cant be working like this..