Unresolved Vehicle Repairs and Lack of Support

I’m writing this out of deep frustration and disappointment. My vehicle has been with your appointed repairers for over three months now. That’s an unreasonable amount of time without resolution, and I’ve received little clarity or urgency around the delays.

What makes this situation even more distressing is that my father-in-law passed away recently. I urgently need my vehicle to assist my family during this time, but instead I’ve been left stranded—emotionally and practically.

Each time I reach out, I’m given a new reason for the delay or told something else needs to be approved. It feels like an endless cycle with no resolution. At this point, I’m questioning the value of continuing with Auto & General. This experience has been nothing but a drain on time, money, and energy, during what is already a difficult personal period. I expect immediate escalation of my case, meaningful feedback, and a clear action plan. Compassion and efficiency aren’t just nice-to-haves—they’re the basics I entrusted to your service.