Unresolved Refund Issue and Request for Policy Cancellation

<div>I am writing to express my frustration and disappointment with the service I have received from Auto and General regarding a refund that was supposed to be processed. On the 26th of August, an amount was debited from my account, and to date, I have not received the refund. I have been in contact with a Senior Manager in the Complaints Department, who claims that I have already received the refund. However, this is not the case, and I have provided my bank statements as proof. Despite my numerous attempts to resolve this, the service I have received has been far below expectations, and I feel I am being treated unfairly, as though I am dishonest. Given the challenges I have faced in getting this refund, I no longer have confidence in the service provided. I am therefore requesting the cancellation of my policy. If I am struggling this much with a refund, I fear what would happen during a claim.</div>