JJ
Janine J
1 reviews | Active since Mar 2021
27 Mar 2025, 11:10
Unresolved Complaint
I lodged a complaint on 4 March 2025 regarding an incident that occurred that morning. It has now been three weeks, and I am still waiting for feedback.
Despite multiple follow-ups on my part, I have repeatedly been told that I would receive a response by certain dates—none of which have been met. The lack of urgency in addressing my complaint is frustrating, especially considering how quick your team is to contact customers regarding payments
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Auto & General's replyOfficial
27 Mar 2025, 11:14Good day -
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
Auto & General's reply27 Mar 2025, 11:14
Official
Good day -
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
Auto & General's replyOfficial
27 Mar 2025, 11:27Please kindly provide us with a policy number so that we may assist further
Auto & General's reply27 Mar 2025, 11:27
Official
Please kindly provide us with a policy number so that we may assist further