unresolved claim.

I have logged a claim after suffering severe damage from the recent KZN floods on the 23rd of April 2019.My initial communication with betterlife was on the same day. I was promised on email that an assessor was appointed to attend to my claim on the 29th of April.on this day I requested time off from my employer but assessor did not show up and calls were not even answered on attempt to communicate with them. The following week I enquire and another appointment was booked for the 4th of May. I waited again for the assesor until 6pm when I eventually called to ask where he was to which he responds that he has car problems.They then eventually come on the 10th of May to take pictures and have informed me that they would get back to me. No one has gotten back to me to dat so yesterday on the 21st in the morning I then call their call centre to enquire and they told me that they would call me back at 13h00 to 14h00 and a person by the name of Robert Martini would call me. No call received!.. I phone again today and spoke to a consultant who has informed me that Robert has not been taking his calls. On request to speak to Robert's manager I am told that they cannot get hold of the manager either and the consultant cannot answer any of my questions and eventually hangs the call while I was still speaking. This is the most pathetic and poor service I have ever seen and I am very disgusted and angry in the manner to which I have been treated. I am left with no choice but to take this to court. People who have suffered the same who are insured with other insurers have been assisted and queries resolved but I am still sitting here at people's houses not even knowing when my house will be fixed while I'm paying premiums every month without fail.