Unreliable Insurance & Bad Service

I am very disappointed by Auto & General for the terrible service you have given me.

I have been insured with A&G since 2021 and never had a claim or missed a premium, hoping that in the time of need, they will share the same courtesy I have given them. We have been nothing but loyal to Auto & General.

I have lost a client today, all because Auto & General does not want to honor their obligation of a car hire that is included in our policy.

When we took up our policy, we requested that the car hire option be a 2.0 litre, automatic and a canopy bakkie that is similar to the one we have insured with them (Double cab) because we are a utility company and we need to load equipment and sometimes tow a trailer but they are telling me that they cannot assist with this option even though it is stipulated on the policy schedule.

We feel ******, ****med, and cheated as a business, and would like to make the public aware of their delay tactics. Be careful when choosing Auto & General as your insurance.

I think this is the time we look for other options.