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TK
Thembela K

1 reviews | Active since Jan 2018

15 Feb 2018, 11:28

unreliable and dishonest

on the January premium I saw an increase in my policy, when I enquired they said it has increased but there was no communication. We finally agreed on a premium of R296. To my surprise Auto and general sent a correspondence stating that they will deduct R359.89 from March. I am not sure if I chose the right company to do business with.

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Replies (4)
Auto & General
Auto & General's reply15 Feb 2018, 11:31
Official

We acknowledge receipt of your complaint.

We will be in contact with you shortly to discuss your concerns.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply15 Feb 2018, 11:45
Official

Update:

As discussed with our Customer Relation Specialist, the premium amount was confirmed with you and we confirm that a new policy schedule have been emailed to you.

We apologise for the inconvenience caused, and invite you to contact our Customer Relation Specialist should you require assistance in the future.

Kind Regards,
The Auto & General Team.

TK
Thembela K's update15 Feb 2018, 12:06
Reviewer Update
I appreciate the quick response from Dorothy Smit, I can confirm that a new policy document was emailed today and the agreed premium is reflected. she has opened her doors form me to communicate with her since the emails I send are never responded to, only the auto reply. I appreciate the professionalism from Dorothy. Regards Mr Thembela Khalishwayo Auto & General client
Auto & General
Auto & General's reply15 Feb 2018, 12:09
Official

You are most welcome. We are pleased that this matter has been resolved to your satisfaction.

Kind Regards,

The Auto & General Team.