Unproffessional

I'm ****ed of at Auto and General. I app**** for an insurance policy last month on the 19 Sep 17 and I was happy. Policy debited on the 25th and I was happy. The agreed debit date is the 25th of every month as per the agreed policy/contract.

However, today this company debited for some stupid reason. The guy who helped me never even bothered to give me his name, he said my debit wasn't successful which is not true. I asked if I can cancel this contract, he kept quiet, for almost a minute, I said I'm listening, then he said policy cancelled. I then ask are you not going to even apologies or say something that will make me stay as a client. He said what do you want me to do or say "you said you wanted your policy cancelled so there's nothing he can do"

I asked if he can reverse the money because they are supposed to debit on the 25th, he said I will have to do that myself with a bad attitude.

As much as I really need this policy, I have decided to cancel it because of this BAD SERVICE I just received.