Unprofessional services, no communication whatsoever with the client Auto an general Insurance Services, terrible service Policy number: *** ID number: *** Contact number: ***

I have vehicle insurance placed through Auto an general INSURANCE SERVICES. I recently submitted a claim and have had shocking service. What a truly frustrating experience dealing with your company. Unacceptable. his policy was placed 5 years ago and seriously considering cancelling as after this experience I now have no confidence in this company. Communicate with your customers and improve your service. very unprofessional services from the below agents Alfred, Johan Van Schalwyk, Mirram Mamabolo and two agents don't remember their names. I must follow-up all of these myself. What does it help to have insurance and pay your premium every month on time, but when you really need them, you can't rely on them???????? And your useless legal department was involved in accident and 3rd party hit my vehicle The legal department did not do anything to try and find this guy was informed trying to find him might fail so logged the claim. If you look at my policy you will see that this is a "business vehicle" and I never miss payment. I found a panel beater that can fix my vehicle on weekend because Freeway Toyota was also not helpful I told you guys to pay me and I will book my vehicle in for repair. Can someone do their job for once. Someone needs to payout. Was sent from pillar to post still no PAYOUT . Why do we pay insurance when we are not being protected??May someone please just take account/responsibility for this, its sickening really. Now I want a manager to call me back and sort this nightmare out ASAP