Unprofessional Service

<p>My partner has been with Auto and General for 16 years without a single claim until the end of July, where a car reversed into her car at a red robot. Auto and General has provided the worst service imaginable, with a record of inane calls, ignoring emails and continual delays. Only one person, Tersia Nel of the Internal Dispute Resolution Department got something going. Finally they have not responded to an email reported as received by Auto and General on the 30th of September, nor to an email requesting policy cancellation last week.</p> <p> </p> <p>What must we do to get action? We need a response to the emails...</p>