Unprofessional, no customer service

If there was a lower rating than one, I would assign it to them. The procedure of claiming is a nightmare. You are required to compile your own documentation, which may include attaining the accident report, contacting the bank to request a settlement letter, and NATIS paperwork. Wishing you luck in reaching out to your claims consultant during the day. They react to e-mails only after 20:00 p.m. It's almost as if they're doing you a favour by addressing your claim. After years of being a dedicated customer, I will absolutely not be returning and will not recommend this insurance to anyone.