LS
Leigh S
1 reviews | Active since Mar 2018
08 Sept 2025, 17:29
Unprofessional *******
What a con ****ming company 🚮🚮. I am with Auto & general for many years and up to date with payment. Last week Friday I called them informing them that my car has an mechanical issue, they said they will get back to me today. They are refusing to pay their side of bargain as per our contract. I had to nag them to get back to me. Basically they are breaching our contract. Their contact centre agents are not professional so is higher management. This is the first time I request their service and they are making my life a living hell. I don't recommend people to join them, they are not the best and very not customer oriented. I regret the day I chose them.This has got to be the WORST service or experience ever. You guys are truly advertising nonsense on social platforms. I demand a call from them. ***
Helpful (0)
Replies (10)0
Replies (10)
Auto & General's replyOfficial
08 Sept 2025, 17:33Hi Leigh,
We are disappointed to hear this.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
We are disappointed to hear this.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
Auto & General's reply08 Sept 2025, 17:33
Official
Hi Leigh,
We are disappointed to hear this.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
We are disappointed to hear this.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
LS
Leigh S's updateReviewer Update
08 Sept 2025, 18:35The worse unprofessional company. It's surely a fly by night insurance management by SAfrican so we could not pay attention to every gabbarge. My first encounter where I need for a service that I pay for all this years and only to get ***a service. What happened to being the leading insurance company in the country? I will never recommend a soul to you guys not even on my next life. There is no difference between you and human trafficking, that's how disgusting you are. You are unprofessional ******* behind good English. You are the worst and hope 1day yol shut down. You are my worst nightmare and experience ever. I want my premium back or pay for my service. Ref ***. I demand answers tomorrow morning or you will keep hearing from me until you listen. You got my numbers
LS
Leigh S's update08 Sept 2025, 18:35
Reviewer Update
The worse unprofessional company. It's surely a fly by night insurance management by SAfrican so we could not pay attention to every gabbarge. My first encounter where I need for a service that I pay for all this years and only to get ***a service. What happened to being the leading insurance company in the country? I will never recommend a soul to you guys not even on my next life. There is no difference between you and human trafficking, that's how disgusting you are. You are unprofessional ******* behind good English. You are the worst and hope 1day yol shut down. You are my worst nightmare and experience ever. I want my premium back or pay for my service. Ref ***. I demand answers tomorrow morning or you will keep hearing from me until you listen. You got my numbers
Auto & General's replyOfficial
08 Sept 2025, 18:44Hi Leigh,
We are so sorry to hear this and that you feel this way.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
We are so sorry to hear this and that you feel this way.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
Auto & General's reply08 Sept 2025, 18:44
Official
Hi Leigh,
We are so sorry to hear this and that you feel this way.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
We are so sorry to hear this and that you feel this way.
We will escalate your matter to the relevant team to investigate. They will be in touch.
Kind Regards,
The Auto & General Team
LS
Leigh S's updateReviewer Update
08 Sept 2025, 18:48Noted, not later than tomorrow before end of the business day. I don't skip payment dates and I owe you nothing, you owe. Firstly I had to do a follow up email with you guys after I called yol Friday and 2times today. Tomorrow I will not be friendly. I owe you nothing. I will be expecting the call tomorrow morning. Thanks
LS
Leigh S's update08 Sept 2025, 18:48
Reviewer Update
Noted, not later than tomorrow before end of the business day. I don't skip payment dates and I owe you nothing, you owe. Firstly I had to do a follow up email with you guys after I called yol Friday and 2times today. Tomorrow I will not be friendly. I owe you nothing. I will be expecting the call tomorrow morning. Thanks
Auto & General's replyOfficial
08 Sept 2025, 18:49Yes, we understand.
Kind Regards,
The Auto & General Team
Kind Regards,
The Auto & General Team
Auto & General's reply08 Sept 2025, 18:49
Official
Yes, we understand.
Kind Regards,
The Auto & General Team
Kind Regards,
The Auto & General Team
LS
Leigh S's updateReviewer Update
08 Sept 2025, 18:51Truly hope that your relevant team is Claims dept, I have no time for nonsense and I have no mercy. I pay you for the service
LS
Leigh S's update08 Sept 2025, 18:51
Reviewer Update
Truly hope that your relevant team is Claims dept, I have no time for nonsense and I have no mercy. I pay you for the service
Auto & General's replyOfficial
08 Sept 2025, 18:52Yes, we fully understand.
Kind Regards,
The Auto & General Team
Kind Regards,
The Auto & General Team
Auto & General's reply08 Sept 2025, 18:52
Official
Yes, we fully understand.
Kind Regards,
The Auto & General Team
Kind Regards,
The Auto & General Team
LS
Leigh S's updateReviewer Update
09 Sept 2025, 19:43Good evening
I have not received any communication as I requested and yet again I had to call your contact centre. They have been promising to call me but nothing. Are you willing to pay me or not? May I have an update
I have not received any communication as I requested and yet again I had to call your contact centre. They have been promising to call me but nothing. Are you willing to pay me or not? May I have an update
LS
Leigh S's update09 Sept 2025, 19:43
Reviewer Update
Good evening
I have not received any communication as I requested and yet again I had to call your contact centre. They have been promising to call me but nothing. Are you willing to pay me or not? May I have an update
I have not received any communication as I requested and yet again I had to call your contact centre. They have been promising to call me but nothing. Are you willing to pay me or not? May I have an update
Auto & General's replyOfficial
09 Sept 2025, 19:52Hello Leigh,
We are so sorry for the frustration that has been caused.
We noted that your complaint has been escalated to our Internal Disputes team to assist.
Kind regards,
The Auto & General team
We are so sorry for the frustration that has been caused.
We noted that your complaint has been escalated to our Internal Disputes team to assist.
Kind regards,
The Auto & General team
Auto & General's reply09 Sept 2025, 19:52
Official
Hello Leigh,
We are so sorry for the frustration that has been caused.
We noted that your complaint has been escalated to our Internal Disputes team to assist.
Kind regards,
The Auto & General team
We are so sorry for the frustration that has been caused.
We noted that your complaint has been escalated to our Internal Disputes team to assist.
Kind regards,
The Auto & General team
LS
Leigh S's updateReviewer Update
10 Sept 2025, 17:49Any update for today, they haven't even paid the lowsy R3000 they promised
LS
Leigh S's update10 Sept 2025, 17:49
Reviewer Update
Any update for today, they haven't even paid the lowsy R3000 they promised