Unprofessional and weak service

My husband logged a claim with Auto & General our pool pump broke of which Auto & General declined the claim apparently our insurance does not cover wear & tear. We've been with Auto & General for 1 year and this is our first ever claim. They verbally told us that our pool is covered with all our other assets but the person who set up the our invoice did not add our pool on paper (which in no way is our fault) so now the company does not want to help us nor pay out our claim. Due to this unprofessional and weak service i am definitely gonna change my insurance company