Unprofessional and very pathetic

Absolutely pathetic service!! My fee was R548,67 2023 recently it was automatically increase to R992.00 without informing me without corresponding with me We had a claim in the beginning of the year my side mirror was damaged by a taxi I recently received a letter informing me the claim was approved BUT I need to take my car to a service provider in Pretoria and I have been residing in Cape Town since 2008 pathetic absolute not on unprofessional