Unprofessional and Untruthful

I sent an e-mail to their complaints department two weeks ago and still have heard nothing back from them. <br> <br> Here is the breakdown of the e-mail:<br> <br> - I had a car accident 15 January and put a claim in.<br> -After the time of the accident, which happened outside of Estcourt, my vehicle did not even reach Pietermaritzburg until weeks later! I was told it had been towed to LADYSMITH although I very clearly stated at the time of my accident that it needed to be towed to Pietermaritzburg!<br> - It did not arrive at the designated panel beaters shop until 20 Feb although we were informed it would be there between 2 Feb - 6 Feb. And upon calling the shop, we were told it arrived on the 23 Feb<br> -The panel beaters shop also called and informed us that all of the tools and spare tire were gone although all were there at the time of the accident<br> -Now, after TWO MONTHS of waiting for this car to be ready, I finally pick it up and it DIED on my way to work two days after having it! <br> - I want to file a direct complaint for Adhir Singh and Lerato Moloi as Mr. Singh was meant to be our claims specialist, but hardly was available and Ms. Moloi who was meant to be overseeing the repairs clearly did not do so.