UNPROFESSIONAL AND POOR SERVICE

I have been with this insurance for years but very disappointed at their handling of my recent claim. Registration and processing it was always a matter of e having to call and insist what must be done. I have a vehicle damages not fully repaired and must forever call sine the 14th May when the car was delivered and I notified them not all damages are covered and the claim because there is no description of all damages despite photos, report and ******** case on malicious damages now I must run around because the recoveries requires a footage on the accident which they cannot retrieve from the security company. I am in and out of police station and security company to get video footage for the insurance to finalize damages on my car. How do you fix 60% of damages and say the client must proof 40% is of the same claim. This is honestly unfair and just ******* I am referred by this insurance as a VIP client but phew! Nothing is Important. I am still waiting 5 days now for the response from the manager as they say I cannot be allowed answers or talking to the manager in regards to my claim also the app is not accessible